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Georgia Division of Public Well being (DPH) wanted a option to proceed vital healthcare companies with out in-person visits when the pandemic hit.
Like most healthcare organizations, they wanted to pivot when keep at dwelling orders and social distancing restricted sufferers from coming into clinics and hospitals for preventative and persistent care.
DPH needed to quickly choose a web-based know-how supplier that might combine seamlessly with their present video conferencing options and Cisco options throughout infrastructure, scheduling, DX items and room kits. And, they wanted safety constructed into the platform to fulfill strict HIPAA necessities for affected person privacy. Webex was the reply.
In simply three months, DPH onboarded 1,200 telehealth suppliers to the Webex platform. Now, they’ve one of the crucial strong telehealth applications within the nation with over 1,000 related endpoints, permitting sufferers to remain secure at dwelling whereas sustaining entry to wanted medical care.
One of many vital areas that’s benefiting by way of Webex is the Infants Can’t Wait (BCW) program. BCW is an early intervention program that provides a wide range of coordinated companies for infants and toddlers with particular wants and their households. The BCW program is utilizing Webex to:
- Conduct trainings and workers conferences
- Administer eligibility evaluations
- Present ongoing occupational remedy, speech remedy, and bodily remedy companies
- Present particular instruction companies
- Maintain weekly state conferences and teletherapy supplier assist conferences
DPH can also be capable of provide sufferers over 50 further telemedicine companies, together with dental, diabetes, infectious ailments, and pediatric care.
“… We leveraged Webex to get these suppliers onboarded and educated to see sufferers throughout COVID. The suggestions has been superb. Our sufferers are very happy with the platform.” –Suleima Salgado, Director of Telehealth, Georgia Division of Public Well being
Before the pandemic, sufferers and suppliers had been hesitant to undertake telehealth, however now, sufferers are driving the dialog. They’re happy with the care they now obtain from dwelling, and DPH believes the demand for telehealth will proceed even after in-person appointments resume in full capability.
“Telehealth will not be going anyplace…It’s going to be an ordinary mannequin of care now shifting ahead publish COVID.” – Suleima Salgado, Director of Telehealth, Georgia Division of Public Well being
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